Troubleshooting | Allianz Partner Services

Quote errors

Quote validation errors return REJECTED.

Description	Fix
Travel, lodging or event details are missing	Send the request category details
Departure date or return date is missing	Send both dates (return date is required for round trips)
Departure date is not before the return date	Correct the trip dates
Total trip cost is zero	Send the total trip cost
Check-in date is not before check-out date	Correct the lodging dates

Purchase statuses

Status	Meaning
`CHARGED` / `SUCCESS`	Validation passed (partner credentials, ACCAM, duplicate check) and the card was charged.
`DUPLICATE`	Another purchase with the same Partner Booking ID was processed within 24 hours of the purchase date. Resend with a unique Partner Booking ID if needed.
`FAILURE`	Invalid data, such as total price, trip dates, region or product.

For FAILURE responses, check that the total price, trip dates and region match the quote request, then correct and resend. Product price must equal premium + taxes + donation. If a retry fails, show a customer-friendly error and contact your Allianz Partners representative.